Spartan 24 HourSecurity

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Spartan 24 Hour Security

Manned Security Services. Security Guards, Door Supervisors and Event Security in Warrington, Manchester, Liverpool, and across North West England. Also Mobile Patrols, Close Protection, Security Drivers and Motorcycle Escorts. Security Staff are SIA licenced, fully insured, screened and vetted. Self defence and first aid trained.

Mistakes made in Venue Security

In the fast paced bar and nightclub industry, the turnover for successful and failing businesses is immense. Bars close down and open up every day; however, closing may be a little harder to accept.

Here are 5 of those acts that owners should avoid.

1.  Inadequate Hiring Practices – Managers do not perform real interviews or go through a background vetting process. Below, Smith gives advice on these processes:

The traditional face to face interviews work fine.  However, for this unique type of employee, the security guards, another very successful method is to have 3-4 of the current security team sit and ask specific questions of the potential new employee.  This helps increase those “feelings” you get when you talk to a new employee and create a better overall evaluation of the candidate.  However, the most important point in the interview process is to actually do it instead of just hiring the first warm body that walks in.

I have always recommended full background checks on hospitality security guards. There are many private organisations that offer public record checks that work pretty good to find information on past criminal history of a candidate.  They use information given by the candidate surrounding where they live or have lived. Another, much safer method, is to conduct a full criminal background check using their own states guard licensing processes.  Hiring should not be a hurried process.

2.  Inadequate Training - No actual educational training to give employees true guidelines, limits and methods to solve problems.

There are typically three schools of thought regarding the training of bar or club security guards.

Hiring and putting the new employee on the floor to learn as they go.  This employee may or may not have a work history in the bar or club industry but are not given any true, traditional training.
Providing On The Job training or OJT.  This type of training is common in our industry and uses a senior employee to show a new employee what to do.  OJT normally lasts 1-3 days and after that time, the new employee is on their own to continue to learn as they work.
Hiring and providing formal in house or private training for employees. This has the new employee being hired then actually in a classroom setting being taught the operations policies, procedures and techniques of incident management. After this classroom training, the employee is now on the floor with a senior employee to reinforce the prior training during actual shift events using OJT.  This is, by far, the best method for training security employees.

3.  Inadequate Supervision - Managers doing too much or something else at the wrong time; in the office, behind the bar, in the kitchen or off the property when they are needed for true crisis management of an event.

Managers should constantly be vigilant and alert when on duty, they are the Captain of the ship. They are acting as the owner in the owner’s absence.  They must be on top of all areas surrounding the policies and procedures.

Managers should accept that their jobs can be made easier by a properly trained staff.  If they provide proper training and supervision, they will naturally find that middle ground to allow employees some decision making power while understanding when to get a manager for more unique issues. If the bar is open, a fully trained manager must be on duty.

4.  Inadequate Number of Guards - Too often, operators think they can do the job with fewer guard than is safe or managers get a false sense of safety after a few weekends without any incidents causing them to cut security staff to save on payroll.

The hospitality industry minimum standard for guards to guests is 1:50 or 1:75; meaning 1 guard per every 50 or 75 guests.  It is very important to remember that these industry standard minimum rations are for the capacity of the venue only. So, in simple maths, if the bar has a capacity of 200 people, then, if they used the minimum industry standard, they would want minimum 3 or 4 guards.

In our industry, the standard is to “cut” or let employees go home when the crowd thins and things start getting slow. The normal employees that are cut first are bartenders or servers. In my opinion, security guards should not be cut as a matter of routine.  Operators must remember that most alcohol fueled violence from guests occurs late or near the end of the night.  Allowing guards to leave early truly increases the chance of violence.  

5.  Inadequate Policies and Procedures - Employees must be given guidelines on the operation from management.  Employees must be given expectations on what to do regarding the operation and these policies must be trained and reiterated.

A venue should have a venue specific security policy manual. This manual must contain operational items specific to that bar and the jurisdiction. Then, each security employee must be given a copy of that security manual. The manager should sit and talk with the employee about the manual and their expectations. Management should have a receipt signed by the employee they received the manual and understand its contents. Consideration should be given to additional meetings with employees to “test” them on the contents and see if they really know the material.

I’ve always tried to get my clients to fully understand that their bar or their club is “Show Business” not “Show Friends” and must be treated as a real business. To that end, operators should consider a simple Discipline Manual along with their security policy manual. If not a full 3-4 page Discipline Manual, an employee handout with what can happen to employees who violate a rule or policy.  This manual should also include simple documentation steps to prove to anyone who may ask later that employees who do violate a section are disciplined.  Discipline may include Verbal Counselling, Written Counselling, Work Suspension and Termination.

Whatever type of Discipline Manual is developed or used, even if it’s just a common practice by the manager, they must fully understand that employees will violate house rules if allowed to and given the opportunity to.  So, if employees break the rules, discipline must be handed out and if necessary, termination must be considered.

Posted 4 weeks ago

Restaurant Alarm Security

RESTAURANT ALARM SECURITY

It’s no secret that opening a restaurant is dicey, and to be fair, starting any business assumes at least a minimal level of risk. But there is something about the restaurant biz that makes it difficult for ‘restaurentreprenuers’ to be successful. But with this being said. Even if it starts off with implementing something as simple as Restaurant accounting software, managing the finances of a business is an important part. No matter how small or large your new business is, it is important for you to have the right tools to help with your finances, whether it’s accounting software or outsourcing your Bookkeeping in the UK or other countries. As long as that is sorted, you’ll have more time to think about other aspects and hopefully, take your level from being something small to a success. Once you’ve got that sorted and you’ve bought the restaurant supplies there are a number of other things that you should think about.

In fact, studies suggest 60 percent of restaurants fail in their first year of business and within five years that number jumps to 80 percent. There are many factors that contribute to the jeopardy of restaurant ownership such as internal and external theft, poor management, and the perils of food safety and customer service that can send a promising casual dining establishment straight into the murky depths of page seven on Yelp (ever-loved by users but the kiss of death for businesses who find themselves on the wrong end of a bad review). An all-compassing security plan implemented by a security company that is a member of the Electronic Security Association (ESA) can work for your business in more ways than ever before!

When Choosing a Restaurant Security System, There is Little Margarine for Error

To get the low-down on what is actually happening in and around your restaurant; video surveillance is the way to go. Because the business operation format of a hospitality establishment allows for legal loitering (groups waiting for tables to become available, large staff without breakrooms or designated zones, etc.), indoor/outdoor night vision capable video surveillance will allow you to monitor everything in and around your business. An ESA Member company can find the right solutions and expertly install your security system to leverage the layout of your establishment as well as hot spots such as cash registers, entrances and exits, food storage, and alcohol cages. But you know this already. You know that video surveillance lets you see who is getting into the cash drawer during a credit card transaction and who spray painted the cleverly designed graffiti art on the back door. You already know that advertising your alarm system with a sign or window sticker is a deterrent, as are the giant padlocks on the outside storage building. But there is so much more video surveillance and security technology can do for you, your employees, and your property’s safety. Being 3rd on Forbes.com’s list of 10 riskiest businesses to start, protecting your assets and business through leveraging security should be high on your priority list. This combined with the top software to manage a restaurant make for a successful and secure business.

Security Technology is Kind of a Big Deal for Restaurants

Video surveillance is more than just recordings stored in the cloud; it can be a valuable tool in improving customer satisfaction and provide insights into customer behaviour. For example, video surveillance analytics can show common paths of travel used by customers which can, in turn, tell you where to strategically place dessert displays or ‘specials’ signs for optimal visual exposure. If 65 percent of your patrons walk left after entering your doors rather than right, the left side of your waiting room is a more viable location for grabbing attention and upselling before they ever even sit down to eat. Security video analytics can monitor peak volume hours, food delivery times, and employee/customer behaviour. A New York restaurant received an online complaint about an alleged increase in wait time for food to be delivered. Thanks to a comprehensive security system and a VHS discovered in their old discarded legacy VHS surveillance system, the restaurant was able to determine that wait time did indeed increase compared to previous years but it was customer use of smartphones that was the root of the issue. Searching for WiFi and perusing the web added significant time for patrons to be ready to order; this combined with taking pictures of and with the food once it arrived led to the perception that the restaurant was losing their touch. Customers felt the restaurant was offering poor customer service and the restaurant was turning fewer tables which meant less revenue. Video surveillance analytics and insight led to the discovery of this trend in dining and allowed the business to act on it.

Posted 6 weeks ago

Close Protection

If you are a celebrity or a VIP and want that additional reassurance of safety, you need to look for bodyguard security services. There are a number of event security services who have a number of well trained and highly skilled, professional, VIP and celebrity bodyguards for protection purposes. You can search for security services on the Internet. Security company websites will help you find what you are looking for.

If you require ex-police personnel or ex-military men to provide you security, you can get their services too. Depending on your requirements, you can get a VIP bodyguard or hire security personnel for an event. Celebrities, politicians as well as business tycoons are often in need of efficient and reliable bodyguards to stay secure from mobs, paparazzi, and terrorists. With terrorist activities becoming common in the present day, bodyguards are in demand like never before.

Skills you need to look for in celebrity bodyguard

Be it a VIP bodyguard or a celebrity bodyguard, you need to make sure if the bodyguard personnel are reliable and if they will be able to provide you the protection that you need.

Discretion is an important attribute that celebrity bodyguards must possess. The bodyguards should be good at keeping secrets to themselves. A VIP bodyguard is a close protection officer who needs to be well trained so as to not let out any information concerning the celebrity or VIP that he/she is protecting.

If you are a VIP or a celebrity, make sure that you are able to feel free with your bodyguard, because he/she will always be close to you. If you think you are not comfortable with a bodyguard for some reason, avoid hiring him/her. You should be able to be absolutely yourself before your bodyguard without any hesitation.

In UK bodyguards may be unarmed or armed with a valid arms license. If you are hiring bodyguards who are unarmed, they should have physical strength to restrain a crowd from advancing towards you.

Celebrity bodyguards should look serious, well built, and appear to be unapproachable. They should instill a certain sense of awe and fear in people; this will deter the wrong people from getting near you.

Keep certain factors in mind

Make sure that the bodyguard personnel you choose can be trusted for providing protection from kidnapping, assassination, assault, loss of confidential details, stalking, and other perils. It is also essential to do a research over the Internet and get the best of the bodyguard services for yourself. When it comes to celebrity bodyguards, you need to have bodyguard personnel who are trustworthy, reliable and will not let you down.

It is important to look for a reputed company offering bodyguard services. Try going through the feedback of other clients who have used the security services of the company and are totally satisfied. Find out what it will cost you to hire the services of bodyguards from a specific renowned company; have a budget for yourself and make sure that you get bodyguard personnel within a fixed budget. Trust and reliability are the two most important factors that a bodyguard and celebrity relationship is based on; this should be intact and well maintained.

Posted 10 weeks ago

Looking for security work ?

There are many security jobs in UK that include working as manned guards, management of security, retail security, alarms, and fraud and investigation. But before you apply for jobs such as manned guards, you will need to have the proper qualifications and experience as that is a prerequisite for being employed. There are many institutions that provide proper education and the qualifications are also tailored to meet the exacting requirements of manned guarding etc, which as stated is necessary if you want to become employed in the security field in the United Kingdom.

Some of the qualifications that you will require are to understand the roles as well as responsibilities of what it takes to be a security officer or manned guard and knowing the communications as well as conflict management needs pertaining to manned guard jobs. And, once you have the required qualifications and are ready to begin working as a security officer in the UK you must then have some way of finding employers and so you need to check out various staffing agencies, where you can find everything from single vacancies to the whole works as far as security staffing is concerned.

If you get in touch with a company such as this you will be instantly exposed to thousands of security job openings that cover almost all the different disciplines in security jobs. You can get your CV listed which will then be perused by clients in need of staff and which will see whether your credentials are suitable for the many job openings.

And, there is also the British Security Industry Association that is a trade association pertaining to every kind of job in security in the United Kingdom whose aim is to help companies get the very best as far as security is concerned. Another useful organisation that can help companies looking for security staff in the United Kingdom is the Guild of British Security Officers which does not operate on profit making principals and which gives members an opportunity to view news, employment and career information regarding security jobs in the UK and there is also a discussion forum where members can interact and pick up tips on how to find suitable jobs.

As a job seeker looking for security jobs in the United Kingdom there are a number of organisations that deal with online as well as offline recruitment in this profession and another good source for finding jobs is Bradley CVs that provides the complete services required for hunting down jobs and it also makes CVs that are sure to get you an interview and possible employment. Also, it is also a good place for getting valuable as well as free advice that also includes knowing about proper CVs and covering letter drafting and you can also get valuable tips on succeeding in interviews that are especially geared to the UK market and security in particular and where you can find more than one hundred thousand jobs.

DUTIES OF SECURITY STAFF

The need of security guards is felt in almost every sector these days. People from almost every sphere need protection for their valuable assets. Be it a small or a big business firm, a simple employer, a celebrity or a politician – everyone needs security from threats that may appear any time. Places like museums, airports, nightclubs and other public venues are often subjected to severe threats. Evidently, security professionals are in great demand and such security jobs have certain requirements.

Generally, candidates for these types of security jobs need to fulfil the following requirements:

  • A security supervisor needs to have a license issued by a recognised official.  In most cases, a high school degree is preferred
  •  A specialised training in the field of security and protection is necessary
  • Computer literacy is an add-on
  • A security professional should be prepared for transfers to different places without prior notice
  • Must be acquainted with the operation of necessary technological instruments like surveillance camera and certain monitoring devices
  • In many cases, possession of travel license is asked for
  • Physical fitness is a must have. Strong eye-sight and hearing power is also necessary
  • Loyalty is a very important aspect that is looked for in security personnel

While the primary function of security personnel is to keep a strict vigil over people, properties and assets, they are entitled to perform a host of other functions too. Some of these are as follows:

  • Must be alert of illegal activities that might take place within the area of operation. Has to handle a threatening situation as and when required
  • Must relay expertise to the security staffs whenever a need arises
  • Must handle adverse situations with tact
  • Must have necessary information in hand so as to call the police, paramedics or fire brigade office at time of emergencies
  • Might have to act as a law enforcer in some cases
  • Must have the endurance to act immediately when a situation calls for attention
  • Must be ready to face whole day shifts whenever required. In such cases they need to retain their focus in spite of the fatigue and stress
  • Might have to bear the exposure to potentially dangerous situations and tackle them properly.

For these security jobs, the person might have to undergo rigorous training. The training process usually involves unarmed combat and firearm tactics. They might also be trained in providing escorts to a specific event, crowd screening, searching luggage and analysing risk assessment.

Usually security personnel are of specific types:

  • Proprietary: those who are in charge of shopping centres, airports and public hang-outs
  • Private Patrol Officers: those who are in charge of vehicle and building security
  • Parapolice: those who are engaged in criminal investigations
  • Contract-based: those who work for private companies and individuals

People who are looking for a career in this kind of security job field need to know the requirements properly. Licenses like the SIA need to be issued before applying for suitable jobs.

Posted 14 weeks ago
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